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Legal Information & Policies

Distance Sales Agreement

This agreement governs the terms and conditions of the sale of products/services on this website. By completing a purchase, you agree to the terms outlined herein, including payment, delivery, and customer service policies. Please read it carefully.

Cancellation and Return Policy

We want to ensure you’re happy with your purchase! Please note the following:

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  • Digital Products: Due to the nature of digital downloads, we are unable to accept cancellations, returns, or exchanges once the purchase is completed. We recommend reviewing your order carefully before confirming your purchase.

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  • Physical Products: Since our physical items are printed on demand by our trusted partners (Printful, Printify, Gelato), each product is made especially for you. Unfortunately, this means we cannot accept returns or exchanges unless the product is defective or damaged when it arrives.

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If you experience any issues with your order, please get in touch with us right away. We’ll do our best to make it right! If you have any questions before placing your order, feel free to reach out — we’re here to help.

Shipping Information

We print and ship our products through trusted print-on-demand services such as Printful, Printify, and Gelato. Below are the details for shipping, costs, and delivery times:

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  • Printful:

    • Methods: Standard Shipping, Express Shipping

    • Cost: Shipping costs vary depending on the product and delivery destination. You will be able to see the exact shipping cost during checkout.

    • Delivery Time: Typically takes 3-7 business days for domestic orders. International shipping may take 7-20 business days, depending on the destination.

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  • Printify:

    • Methods: Standard Shipping, International Shipping

    • Cost: Shipping costs are calculated at checkout based on your location and the products you order.

    • Delivery Time: Delivery time varies by location. Domestic orders usually arrive in 5-10 business days, while international orders can take 10-25 business days.

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  • Gelato:

    • Methods: Standard Shipping, International Shipping

    • Cost: Shipping fees depend on the size, weight of the product, and shipping destination. Fees are calculated during checkout.

    • Delivery Time: Delivery can take 5-15 business days, depending on the location.​

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Please Note: All shipping times are estimates and may vary depending on your location and the print provider’s processing time. Any customs duties or taxes for international orders are the responsibility of the customer.

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For Digital Products: No shipping is needed! Once you complete your purchase, you’ll receive immediate access to download your item.

Payment Information

We process payments securely through PayTr. You can pay using various methods, including credit/debit cards. Rest assured, all payments are safely encrypted to ensure a secure transaction.

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If you have any questions about payment or need assistance, please feel free to reach out. We're here to help!

Address and Contact Information

For any questions or concerns, please reach out to us:
Email: welcome@houseofroza.com
Phone: +90 555 191 36 12
Address: CUMHURÄ°YET MAH. Ä°NCÄ°RLÄ° DEDE CAD. NO: 4. ŞİŞLÄ° / Ä°STANBUL


Customer support is available from Monday to Friday, 9 AM to 6 PM.

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